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An IKEA In Every Basement - hace 1 semana
Originally posted at http://supernovahub.com. By the way, if you're not currently following...
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@ccarfi on Twitter - hace 2 semanas
Follow @ccarfi on Twitter
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At Supernova 2009 - hace 2 semanas
Am at Supernova today. Follow along here on Twitter, if you're so inclined. There's also a video...
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Social Objects vs. Social Networks - hace 2 semanas
As part of some of the work I'm doing with Supernova, had the chance to have a great chat on this...
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Fly The Evil Skies - hace 3 semanas
On the subject of frequent flier miles, Gary says:"Miles are evil. They create apathy on the end of...
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Kudos to Seth - hace 1 mes
Kudos to Seth Godin on fixing the most very broken thing about his 2005 book "All Marketers are...
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Twitter's "Trending Topics" Bridge Neighborhoods in Social Networks - hace 1 mes
Had a blast chatting with danah boyd this morning on this week's SupernovaHub Network Age Briefing...
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The Laws of VRM - hace 1 mes
In conjunction with this week's Internet Identity Workshop, a number of folks...
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Thought of the Day: Single-Sign Off - hace 1 mes
Lots of folks have looked at integrating online identities, and there are various types of "...
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Customers Take Back The Beep - hace 1 mes
A good case study in how a customer can start a snowball rolling that effects vendor change. Back...
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Why I Like Microsoft in the Clouds - ayer
It is odd to see a company filled with open source wonks excited about working closely with...
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SugarCRM & KnowledgeTree: Another Great Choice for CRM and Content Integration - hace 1 semana
Wanted to give a quick shout to the folks at iNet Process – who have made a very cool...
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CRM Sabotage! Or, How to Avoid Adoption Black Holes - hace 1 semana
A short and sweet list of five common ways sales managers sabotage CRM deployments over at CRM Buyer...
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Check out Sugar 5.5 (Now in GA Form)! - hace 2 semanas
It has been a busy week here as usual at Sugar HQ, but especially so as we made Sugar 5.5 generally...
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Social Media Poll Results: Ad Hoc Trumps Structured Plans - hace 2 semanas
I have been posting monthly polls on the blog and through Tweetpoll. Last month I asked readers...
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Bathrooms and Customer Experience - hace 1 mes
Yes, it is that time of year when the Bathroom Blogfest comes around and our thoughts turn to those...
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San Diego Chargers Connect with Their Fans via Social Media - hace 2 meses
As many of you know, I teach a popular class at UC San Diego Extension on Marketing via New Media. I...
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Guest Blogger: Avoid the Customer Tug of War - hace 3 meses
As you can probably surmise, I have had a very busy summer and haven’t been able to blog as...
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Expert’s Corner: Lori Wizdo on Improving Customer Service From the Ground Up - hace 4 meses
Welcome to another edition of Expert’s Corner here at Customers Rock! This time our guest...
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Expert’s Corner: Chip Bell on Service with a Grin - hace 4 meses
I love to bring in outside experts for you to share other perspectives on the Customers Rock!...
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Jan 27, 2010 Webcast: Achieving Better Customer Retention Through Social Marketing
In this brand-new world, the skills of Social Marketing are hyper-relevant. In this session,...
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Article: How to Make "Solutions" More Than a Buzzword
“Solutions” may be a hated buzzword, but ITSMA research shows that more than ever, customers want...
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Article: Why You Need Three Different Types of Value Proposition
Eight out of 10 ITSMA member companies say that they are responding to the current economic...
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Article: Four Steps for Solutions Growth in the Downturn
Solutions are one of the few bright spots in dark economic times. ITSMA’s joint survey with...
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Article: Choice: How Much Is Too Much?
It seems counterintuitive that fewer choices provide higher levels of satisfaction. But that’s...
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Article: Courting So-So Customers Can Be Good for Business
Marketers often lavish attention on their best customers, but new research from Stanford Graduate...
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Article: Optimization Added to Marketing ROI Options
Measurable return on investment (ROI) from marketing activities has become an essential element in a...
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Article: Use Marketing to Reduce the Cost Per Order Dollar
What many companies do not seem to realize is that investing in marketing during a downturn can have...
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Article: Case Study: How CSC Integrated Strategic Marketing into the Portfolio Management Process
By "inviting marketing to the table," CSC can now evaluate their solutions from a portfolio...
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Article: Account-Based Marketing: A Strategy for Tough Times
Our research shows that the investment in Account-Based Marketing is more efficient and effective...
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Zoho Reports, Cincom and Syrex, Chevy Wi-Fi, Parature and Microsoft, Iridium, Chrysler, FlightView - ayer
The news as of the first coffee this morning, and the music is Miles Davis's mellow Some Day My...
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DHT and InVision, PilotFish and SAP, CEVA, BlueAnt, HomeFinder.com, BVS, Catalyst and ScanSource - hace 2 días
The news as of the first coffee this morning, and the music is... folks, it's just a Rod Stewart...
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Jenzabar, V-Soft and Oracle, MTS Allstream, DecisionPoint, Impact Sports, Jabra GO, Callidus - hace 6 días
The news as of the first coffee this morning, and the music is Sonny Rollins's Saxophone Colossus- a...
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Fake Phone Cards, Turkcell, Core Capital and Onyx, Element14, AppTek and Menacast, 8x8, TrafficLand - hace 1 semana
The news as of the first coffee this morning, and the music is The Clash's London Calling. One big...
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The news as of the first coffee this morning, and the - hace 1 semana
The news as of the first coffee this morning, and the music is Lyle Lovett's Pontiac. Shame he never...
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Different kinds of work - hace 18 horas
If your boss asks you to move a box from point a to point b, it's probably not okay to say, "I don't...
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Save the date: January 15 in New York for the book launch - ayer
I'm doing a live presentation on the morning of January 15th in New York. The low price for general...
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Dancing with entropy - ayer
It's far easier to mix up a Rubik's cube than to solve one. People are often paid to enforce...
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8 questions and a why - hace 2 días
Who are you trying to please?What are you promising?How much money are you trying to make? How much...
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It's still too difficult - hace 3 días
If you read the previous post this morning, you saw tons of links, many from some of the smartest...
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What Matters Now: get the free ebook - hace 3 días
Now, more than ever, we need to shake things up. Now, more than ever, we need a different...
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define: Brand - hace 4 días
Here's my definition: A brand is the set of expectations, memories, stories and relationships that,...
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A free supersimple to-do list tool - hace 5 días
Here it is.Alas, it doesn't work for groups, won't even let you share a username. That's what we...
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Discover the truth about a site's online traffic - hace 5 días
You can find the traffic of a popular website (and compare it to another site) by entering the URL...
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Who controls your media? - hace 6 días
1966: NBC, CBS and ABC decided what I did every night at 8 pm.Today: are you still ceding control to...
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El secuestro administrativo - hace 1 semana
A finales de los años 60, de hecho un año antes de que yo naciera, mi padre trabajaba, junto a otros...
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Constitución Española: Artículo 20 - hace 1 semana
Constitución Española, Artículo 20: 1. Se reconocen y protegen los derechos: A expresar y...
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Cultura no admite discusión alguna sobre la ley - hace 2 semanas
¿Cómo surgió esta reunión? Anoche apresuradamente y a última hora nos llamaron a unos cuantos para...
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En defensa de los derechos fundamentales en internet - hace 2 semanas
Manifiesto “En defensa de los derechos fundamentales en internet” Ante la inclusión en el...
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Antes sin música y sin cine que sin libertad - hace 2 semanas
Anoche Ramón Muñoz en El País destapaba un gol por la escuadra del Gobierno a Internet. O más bien...
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Time for a Shift - hace 13 horas
Most experts say you should work harder than ever during a recession, doubling your efforts both to...
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Guest Blogger Jeff Hilimire: You Want Customer Engagement? Forget About Your Website - hace 15 horas
Not so long ago, it used to be that digital marketers didn't really comprehend the value of...
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Catalog Overload: End the Cycle of Recycling - ayer
Dragging recyclables to the curb is no fun, especially when the bin overflows with unwanted catalogs...
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Let Customers Be Your Guide to Success - hace 2 días
To me, CRM has always meant one thing: CRM is the strategy an organization uses to create profitable...
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Online Shoppers Care About More Than Price - hace 3 días
The conventional wisdom of e-commerce is that customers only care about the best price. As a result,...
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Yes, Virginia, There Is CRM. Or Is There? - hace 6 días
Considering the many technologies out there to help companies with their customer relationship...
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Forrester's Bruce Temkin: Consumers Expect Poor Customer Service - hace 1 semana
I just published a research report called "Consumers Expect Poor Service Experiences." The research,...
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The Stupid Things That Companies Do - hace 1 semana
Immersed in customer stories, I often scratch my head when I hear about the stupid things that...
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Guest Blogger Patricia Jackson: Disney, the Ritz-Carlton, and Zappos Do It--Why Shouldn't Your Company? - hace 1 semana
We all know the brands: Disney, the Ritz-Carlton, Zappos.com. Unless you live under a rock, you've...
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Marketing Must Keep Pace With Customers - hace 1 semana
"Marketing needs a complete revamping," FreshDirect Chairman and CEO Richard S. Braddock told...
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Intuit's Customer Manager: Meat & Potatoes for Traditional Small Businesses - hace 3 días
A few weeks back I had an opportunity to speak with CRM Magazine's Lauren McKay for an article she...
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What is SAP to the SME? - hace 4 días
Last week I was in Boston where I attended this year's SAP Business Influencer Summit. I was really...
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The CRM Playaz Invade Hubspot TV...a #SCRM Reality TV Experiment - hace 1 semana
Paul Greenberg and I will be up in Boston Monday and Tuesday (Dec 7-8) to check out the SAP...
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Improving the Customer Experience One Community at a Time - hace 2 semanas
My latest column for Inc.com is up - It Takes A Community to Raise a Customer...and a Small Business...
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Wharton Interactive - Telling the Story of the Social Customer From the Boardroom to the Classroom - hace 1 mes
The social customer is everywhere - leaving their footprints as a roadmap to what they think, how...
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Social Media Today Launches TheSocialCustomer.com - I'm Tagging Along for the Ride - hace 1 mes
It's been a busy but fun 30 hours. I had an opportunity to speak at two Summits - The Sage Summit...
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Talking Social CRM In My Backyard: Sage Summit Comes to Atlanta - A #SCRM Joint - hace 1 mes
Over the past year or so I've had the great opportunity to participate in a number of events on the...
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Chris Garrett and Wordtracker Team Up to Help Your Business Blogging Efforts - hace 1 mes
Chris Garrett is a professional blogger who wrote the book on the subject - literally. Along with...
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I've Been VanFossened... by Lorelle - hace 1 mes
I've been doing weekly conversations for three years now. That's a lot talking with a lot of great...
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Helpstream's Bob Warfield on CRM and Social Business Processes - #scrm - hace 1 mes
I recently had a briefing from the folks at Helpstream. And while I didn't get hands-on with it,...
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