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An interview with Jeff Kaplan at Dreamforce 2009 - hace 4 semanas
Jeff Kaplan of Think Strategies discussed the goals of Salesforce.com's new collaboration technology...
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BT taps open source BI, homegrown DW for customer data - hace 1 mes
Telecommunications giant British Telecom built its own data warehouse from the ground up, then added...
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Contact center benchmarking study finds emphasis on profits, processes - hace 2 meses
Despite the economic downturn, contact centers are working toward providing profit and streamlining...
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Customer feedback management tools advance, but still no social media - hace 2 semanas
Customer feedback management tools offer new functionality, but responding to social media often...
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Customer privacy's not as big as trust -- trust me - hace 1 mes
As the recent Facebook snafus have shown, keeping customer information private is not a given....
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Customer service strategy more important in emerging markets - hace 2 semanas
A recent Accenture survey found that consumers in emerging markets are more likely to switch vendors...
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Data analytics software helps transit authorities meet rider demand - hace 3 meses
Transit authorities like the MBTA in Boston and SEPTA in Philadelphia have turned to data analytics...
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Dreamforce 2009 conference coverage - hace 3 semanas
Check out the news and video coverage of Dreamforce 2009, the cloud computing conference in San...
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Microsoft targets Salesforce.com, Oracle with free CRM promotion - hace 1 mes
Microsoft has updated its SaaS CRM application and is offering six months free for Salesforce.com...
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Oracle demands documents from Rimini Street in SAP lawsuit - hace 3 meses
What's the latest in the Oracle vs. SAP lawsuit? Oracle is demanding that third-party support...
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Professional Development - The cost of getting paid.. or not.. - hace 3 días
Are you creating barriers to entry?
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What If? Development Infomercial? - hace 4 días
I am on a mission, a quest or at least needing something to get me through the next five months. I...
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At The Tattoo Shop Week 2 - Reluctance - hace 5 días
Well first I must say after four hours in the chair my dragon is looking quite nice. All the shading...
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Test Your Listening Skill - hace 1 semana
Was on a conference call today and naturally everyone is talking about end of year processes....
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Points to Ponder - hace 1 semana
I like a good Dilbert that picks on the business side just like everyone else - I've got all the...
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House concerts: the what and the how... - hace 1 semana
A one page guide to house concerts
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Career Planning - Turning Fear into Analysis - hace 1 semana
Time does not care whether you plan or not
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The Day the Server Died - hace 2 semanas
It's getting near the end of the year, disaster recovery time, and I'm reminiscing about the good...
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Consulting - when good advice turns bad... - hace 2 semanas
I want your honest opinion - as long as it is what I want to hear.
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2009 In Review - hace 3 semanas
Article Submission for Blogger Derby 09 my most humorous work story. My most humorous story WAS the...
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Best-Practice Automation of Invoice Delivery from SAP(R) Solutions - Keeping Customers Satisfied While Making the Move - hace 11 meses
Virtually all businesses running SAP solutions want to move to electronic delivery of customer...
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Automated Sales Order Processing for Order-to-Cash Performance with SAP(R) Solutions - hace 11 meses
This white paper examines the challenges faced today by SAP customers who are still manually...
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Closing the Order to Cash Performance Gap: Between Document Processes and SAP(R) Solutions - hace 11 meses
This white paper examines the challenges faced today by SAP customers who are still manually...
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The Learning Organization Goes Digital - hace 11 meses
This white paper details why managers in training and development, learning, HR, and knowledge...
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10 Tips - IT Training Support - hace 11 meses
Effectively meeting the needs of IT professionals is no easy task. It requires responsiveness and a...
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How to Make Your IT Staff Smarter - hace 11 meses
On-demand digital libraries support the development of technical knowledge and business acumen. This...
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Improving Application Development with Digital Libraries - hace 11 meses
How on-demand access to trusted information is used to overcome costly delays and rework in the...
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Working Green with Digital Libraries - How it Can Help - hace 11 meses
How online tools and content support a green work environment and how technology professionals are...
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Minimizing Technology Project Delays with Digital Libraries - hace 11 meses
The Critical Path to Delivering On Time and Under Budget. Created for project management...
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How Xsigo Enhances VMware Deployments - hace 11 meses
XS International presents this whitepaper on how the virtual I/O capabilities of the Xsigo I/O...
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LA INDUSTRIA PRESIONA A ZAPATERO POR LA LEY ANTIDESCARGAS
La industria cultural presiona al ejecutivo para que éste no se retracte de sus primeras intensiones...
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EL GANADOR ANTERIOR DE MONOPOLY DE MCDONALD’S PROTAGONIZA LA CAMPAÑA
Nota de prensa: ¡McDonald’s salta la banca con el Gran Monopoly! Este año un único ganador tendrá la...
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MCCANN GANA EL CONCURSO DE CREATIVIDAD DE REPSOL
McCann Erickson se ha impuesto a DDB, Tapsa y Tiempo BBDO en el concurso por la cuenta de Repsol....
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TWITTER ES ATACADO POR EL CIBEREJÉRCITO IRANÍ
La red de microblogging Twitter fue atacada esta mañana por un grupo autodenominado el...
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JUAN CAMPMANY: "NO CREO QUE LA INVERSIÓN VAYA A RECUPERARSE EN 2010"
Una de las agencias que mejor ha sorteado la crisis este año ha sido DDB. La incorporación de Ángel...
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DST, EL RUSO QUE SE ESTÁ HACIENDO CON LA RED, AUMENTA SU PARTICIPACIÓN EN FACEBOOK
El inversor ruso Digital Sky Technologies ha aumentado al 5% su participación en Facebook, con lo...
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MADONNA, UNA MARUJA CHIC EN LA CAMPAÑA DE D&G
La cantante Madonna, conocida como la reina del pop, protagoniza la campaña que presentará la...
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LAS REDES SOCIALES SE CONSOLIDAN PARA CAPTAR CLIENTES
Las redes sociales se consolidan como un medio de captar clientes y como una nueva forma de ofrecer...
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ADIÓS A LAS PAUSAS PUBLICITARIAS RUIDOSAS EN EEUU
Hay spots que para sorprender utilizan un volumen más alto de lo normal. Pero a partir de ahora, en...
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LOS USUARIOS DE MICROSOFT SON MÁS PROPENSOS A LA PUBLICIDAD ONLINE
Los usuarios de aplicaciones de Microsoft son más propensos a entrar en los banners publicitarios...
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Selling Power Sales Leadership Conference - hace 2 meses
A conference that brings together sales leaders from a variety of different industries to network...
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10 Questions for CSG Systems' Dwayne Ruffin - hace 2 meses
Dwayne Ruffin, senior vice president of product Management at CSG Systems, has a lot on his plate....
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Buzzwords: the secret language of CRM - hace 4 meses
Last month, the eminently readable and undeniably talented Ginger Conlon wrote a post about...
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Sales 2.0 Conference - hace 4 meses
In today’s economy, sales leaders need to stay one step ahead of the competition. This means finding...
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Comcast self-service, revisited - hace 4 meses
Frank Eliason took the time to respond to last Wednesday’s post about Comcast’s...
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Comcast’s new take on service: you do it, losers! - hace 4 meses
Bu Chris Bucholtz Just today on the Focus Blog I wrote about a great study TOA Technologies did...
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CRM Evolution 2009 - hace 4 meses
Save up to $600 and receive a FREE BLACKBERRY SMART PHONE when you register for a conference pass...
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SpeechTEK 2009 - hace 4 meses
SpeechTEK 2009 is the largest speech technology-focused conference and exhibition allowing you the...
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Anatomy of a Lousy Pitch: The 6 Worst Presentation Habits and How You Can Avoid Them - hace 4 meses
Whether you are speaking to an audience of 1 or 1,000, it’s critical that you engage your listeners....
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Who Should Lead the Customer Social Media Interaction? - hace 4 meses
By Guest Blogger Dr. Natalie Petouhoff, Forrester Research I’ve had a number of interesting...
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Why Privately-held Manufacturers Should Implement IFRS-ready ERP Solutions - hace 4 días
While regulatory requirements to adopt International Financial Reporting Standards (IFRS) may be a...
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Top 5 Trends in HR Technology - hace 2 semanas
Recession or not, innovation in HR technology continues to grow—altering the way people work. While...
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Leading Solution Provider to Steel Manufacturers Gets Acquired—Why? - hace 3 semanas
When one company acquires another, who benefits? It seems PSI's recent acquisition of AIS will...
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As the Economy Rebounds, Will Your Organization Be Ready for New and Increasing Demand? A Summary of the 2009 APICS Conference - hace 1 mes
Companies can get the latest on supply chain management trends—from inventory management,...
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A Two-layer Model for Fashion PLM Functionality - hace 2 meses
To help fashion players achieve the most out of adopting PLM methodology and systems while...
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Food and Beverage Industry: Overview of Software Requirements - hace 2 meses
The food and beverage industries have very special needs, many of which are externally regulated....
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Nine Ways to Use ERP to Make the Manufacturing Supply Chain Lean - hace 2 meses
There are entire books and thorough training and certification processes devoted to lean supply...
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Minimizing the Total Cost of Technical Support for Enterprise Applications - hace 2 meses
Many organizations don't follow formalized processes for technical support evaluation. However,...
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Trends in LMS - hace 2 meses
Companies and educational institutions use learning management systems (LMSs) to provide training...
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The Customer Relationship Management Vision: It Starts with Relationships - hace 3 meses
An alarming number of companies get on the wrong track when creating a customer relationship...
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Santa via Cisco, Mobile Innovations, OpenLogic, Pandora Media, Salesforce.com Japan, Vitech CRM, IPhone Jobs App - hace 6 horas
The news as of the first coffee this morning, and the music is a scientific comparison of Robert...
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Zoho Reports, Cincom and Syrex, Chevy Wi-Fi, Parature and Microsoft, Iridium, Chrysler, FlightView - hace 2 días
The news as of the first coffee this morning, and the music is Miles Davis's mellow Some Day My...
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DHT and InVision, PilotFish and SAP, CEVA, BlueAnt, HomeFinder.com, BVS, Catalyst and ScanSource - hace 3 días
The news as of the first coffee this morning, and the music is... folks, it's just a Rod Stewart...
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Jenzabar, V-Soft and Oracle, MTS Allstream, DecisionPoint, Impact Sports, Jabra GO, Callidus - hace 1 semana
The news as of the first coffee this morning, and the music is Sonny Rollins's Saxophone Colossus- a...
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Fake Phone Cards, Turkcell, Core Capital and Onyx, Element14, AppTek and Menacast, 8x8, TrafficLand - hace 1 semana
The news as of the first coffee this morning, and the music is The Clash's London Calling. One big...
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The news as of the first coffee this morning, and the - hace 1 semana
The news as of the first coffee this morning, and the music is Lyle Lovett's Pontiac. Shame he never...
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Santa's Webinar, Ifbyphone, Zapproved, Acumatica, Cbeyond, FlightView, SoundBite - hace 1 semana
The news as of the first coffee this morning, and the music is Charlie Parker's debut album,...
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Concentrix, Markinson, SatuitCRM, Dreamforce Roundup -- ZenKraft, Smobi, CRM Manager, GoodData - hace 2 semanas
The news as of the first coffee this morning, and the music is Aaron Copland's Appalachian Spring....
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Actuate's Reports, Iowa Power Fund, Caimant and Infonetics, Health Games, China's Power Grid, Fortinet on NASDAQ - hace 2 semanas
The news as of the first coffee this morning, and the music is the third installment of War of the...
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SAS and Healthcare, HighTower, Quantum's GoalTrak, Callidus On-Demand, F&S Call Center, RoadComm's LifeInPocket - hace 2 semanas
The news as of the first coffee this morning, and the music is Round II of War of the Records....
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UK trade groups come together to develop SaaS/cloud standards - ayer
There has been much talk about standards in recent times. The chances of that being meaningful let...
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2010 Prediction: nothing (much) will happen - hace 2 días
This is the time of year when every pundit and his half fed dog wheel out their predictions....
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Batting for the little guys: Panaya's progress - hace 4 días
One of the thrills of attending an event is coming across a relatively small vendor that has...
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The SAP Influencer Summit verdict - hace 4 días
Apologies for the late arrival. Travel arrangements made it tough to get this done in a more timely...
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The future of the IT analyst game - hace 1 semana
Last week’s news that Gartner is acquiring AMR had the blogs and Twitter abuzz with comment...
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Anti-SAP? Pfft!! - hace 2 semanas
My Enterprise Advocates colleague Vinnie Mirchandani takes the high ground in a discussion about the...
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SAP makes progress with KPIs, postpones cost increase - hace 2 semanas
In a statement released from Walldorf this morning, SAP said: “…the 2009 KPI...
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Cloudy issues around risk: the large enterprise user perspective - hace 2 semanas
One of my main objectives in attending the SAP UK and Ireland User Group annual conference was the...
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Thanksgiving reading. Soccer and enterprise apps: the similarities and differences - hace 3 semanas
The other evening I had the pleasure of visiting Old Trafford soccer stadium. It’s the home of...
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SAP Users start to flex their muscles - hace 3 semanas
User group conferences are always great places to test the pulse of what’s happening in the...
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Online Collaboration Personified - hace 3 días
With the explosion of social media, the idea of customer engagement is taking on an entirely new...
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GUEST-BLOG: Summits Aren’t Always the Peak, and the New Doesn’t Always Fully Displace the Old - hace 6 días
By Denis Pombriant, founder and managing principal, Beagle Research Group. After a few months of...
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Long Live the Last-Minute Shopper - hace 1 semana
I don’t know about you, but I am nowhere near completing my holiday shopping. In my defense, I...
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EXCLUSIVE: Social CRM Vendors Don’t Walk The Talk (Guest-Blog by Jeremiah Owyang) - hace 1 semana
by Jeremiah Owyang, partner, Altimeter Group. Surveying the Social CRM Industry. At the Altimeter...
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Customer Experience Drives Online Retail Adoption - hace 1 semana
The “official” start to the holiday shopping season on Black Friday has not left us without myriad...
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GUEST-BLOG: Is Customer Feedback on Your Holiday Wish List? - hace 2 semanas
The holidays can be as stressful as they are wonderful. To avoid being a Grinch this year, make sure...
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Eric Across America, Part VI: Some Final Thoughts on JetBlue - hace 2 semanas
Previous posts: here (Part I), here (Part II), here (Part IIb), here (Part III), here (Part IV),...
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ARCHIVE: destinationCRMblog.com Posts, October 2009 - hace 3 semanas
So here's a new feature: We're going to start aggregating each month's posts, for easier reference...
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Web 2.0 Expo NY, Lessons Learned - hace 4 semanas
Keep your eyes peeled: you never know who might sit down next to you — a potential mentor, a...
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GUEST-BLOG: SugarCRM Calls Salesforce.com’s Cloud a “Smokescreen” #df09 - hace 4 semanas
By Denis Pombriant, founder and managing principal, Beagle Research Group SugarCRM’s...
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Gauging CRM's Effect on the Profit Meter - hace 6 horas
In a bittersweet twist of irony, a CRM technology solution can save a company or kill it. If...
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The Social Piece of the Customer Service Puzzle - ayer
It's important to keep the story of eService in mind when thinking about social media's role...
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A 2009 CRM Leaderboard - hace 2 días
Every year-end I write two columns. One looks back on the prior year's forecast; the other...
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How Automation Can Bridge the Sales-Marketing Chasm - hace 3 días
CRM systems are on a steep evolutionary slope, but marketing automation is evolving even more...
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GAO to FCC: Stop Ignoring Wireless Consumer Complaints - hace 4 días
Federal regulators receive tens of thousands of customer complaints about wireless services...
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Dissolving Customer Support Communication Barriers - hace 1 semana
Companies are gearing up for a strong finish to 2009, and consumers are gearing up to acquire...
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Top 10 Cloud Computing Flashpoints of 2009 - hace 1 semana
Plenty of industry observers are already issuing their predictions for 2010, but I think it is...
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Inside Sales: Let Them Drink Coffee - hace 1 semana
From early origins of cold-calling into purchased contact lists, to contemporary methodologies...
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New Pearls in a CRM Classic - hace 1 semana
Finally, Paul Greenberg's new edition of CRM at the Speed of Light hit the streets last week,...
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