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3 Big Changes Santa Would Make to Your Online Store - ayer
If your company has a website (which it should), it would be run a little differently if Santa was...
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How to Break Through the Noise and Get Customer’s Attention - hace 1 semana
Your customers and prospects see patterns and expect certain outcomes, if your marketing is the...
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Deming’s 14 Points Applied to Your Business - hace 2 semanas
The principles taught by William Edwards Deming helped bring Japan back from the wasteland of World...
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Count Your Business Blessings - hace 3 semanas
This week we celebrate Thanksgiving in the United States. It is a time commonly used to reflect on...
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5 Ways to Win New Customers and 10 Ways to Keep Them - hace 4 semanas
This is a guest post from Joseph Eitan, founder of Photo Paper Direct. The next sentence might raise...
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Customer Expectations are Set In Writing–and Appearances - hace 1 mes
Customers’ expectations are set in more than just the fine print. I had a failed attempt at...
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Forced Selling Doesn’t Work - hace 1 mes
When you force your employees to say something or try and sell something to customers at the point...
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Make Sure Your Company Isn’t Acting Like These Halloween Characters - hace 1 mes
As a business, you may unknowingly be putting on a costume or facade that tarnishes how you interact...
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Notify Customers of Your Mistakes - hace 1 mes
I’ve got some bad news for you: you’re not perfect. You, your employees, and your...
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The Importance of Honoring a Quoted Price - hace 2 meses
If you quote a price to a customer, you need to honor that price. This may seem obvious, but...
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Create a 1-page strategic plan - hace 2 días
A strategic plan has a better chance of being successful when it's easy to understand, easy...
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70 things to think about (and do) in 2010 - hace 3 días
Seth Godin challenged us and 69 others to come up with big or small ideas that will matter in 2010...
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Objectives, goals, strategies and tactics - hace 6 días
It's that time: time to create strategic plans for next year. Most people use some form of...
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Social Media 2010: it's time to get boring - hace 1 semana
2009 is feeling a bit like 1999 when it comes to social media. CNN, Ashton Kutcher and Oprah...
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New company, new history - hace 4 semanas
When Jackie Huba and I decided eight years ago to start a company, we envisioned it as a consulting...
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Advertising without advertising - hace 1 mes
Sometimes a movie quote is the best way to capture what you're all about.
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Kicking out unwanted customers - hace 1 mes
"Don't talk during the movie or we will take your ass out." If you've been to an Alamo...
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Twitter: the killer app for customer service - hace 1 mes
"Hello, this is Sam Kaufman from the AT&T Internet Executive Office, and I am calling about your...
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Fees are penalties. Always. - hace 1 mes
It's a wonder why some businesses can't grasp this. Consider the U.S. airlines last...
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4 questions with author Jeanne Bliss - hace 2 meses
What makes the difference between having customers who like you and customers who love you? Many...
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New Jersey American Water Improves Customer Service Further
According to a press release, the New Jersey American Water is improving customer service further by...
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Customer Service Reference: The Work-at-Home Agent Model for Improved Customer Loyalty
The real motivation for deploying and managing the at-home agent is based on one simple principle:...
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To Be Customer Centric, You Need a Courageous CEO
Lior Arussy, writing for CustomerThink, shares some characteristics of a courageous CEO. He also...
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Jamaica Prime Minister Emphasizes Good Customer Service
Jamaica Information Service reports that Prime Minister Golding is emphasizing the importance of...
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Social Network as Tool for Customer Service Is Strengthening
Over at Telegraph, an article talks about how the power of social networks is strengthening. In fact...
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The CustServ Roundup
Here’s another hot serving of CustServ roundup. Read and learn about customer service and customer...
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A Good Customer Service Experience at McDonald’s: Customer Service Experience of the Week
Our customer service experience this week is from Tinotopia.com. The writer shares a good customer...
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Quick CRM Reference Feature: Oracle Q&A on CRM Trends
TMC.net shares this Oracle Q&A on CRM Trends. TMC talked with Anthony Lye, senior vice president of...
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Customer Service Reference: How the recession has changed US consumer behavior
McKinsey Quarterly publishes a paper detailing how the recession has changed the U.S. consumer...
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Things to Ponder about Customer Service
Got this from Terry Starbucker's tweet: "Your customer today can be your competition tomorrow" This...
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