http://www.ifla.org/IV/ifla74/papers/163-Boden_Stubbings-trans-es.pdf
http://www.ifla.org/IV/ifla74/papers/163-Boden_Stubbings-trans-es.pdf
http://www.ala.org/ala/mgrps/divs/acrl/proftools/courses/virtualref2.cfm
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http://0-www.emeraldinsight.com.fama.us.es/Insight/viewPDF.jsp?Filename=html/Output/Published/EmeraldFullTextArticle/Pdf/2400350201.pdf
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http://www.usc.edu/libraries/about/reference/tiered_reference/module3/first_search/first_search.html
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http://www.usc.edu/libraries/about/reference/tiered_reference/module2/reference_interviews/reference_interviews.html
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