Sandra McCarron

Communication with People

Communication is the exchange of information, ideas and feelings with other people through a medium. On this page are tips for positive and effective communications. Effective communication forms the basis of any successful team, group, company or organization. In order to become a good communicator we need to focus on what we want to communicate, what the other person is trying to tell us and the flow of the communication. These basic points are essential to the success of any communication especially those in the workplace.

The text on this page was taken from:  "Communication in the Workplace", http://www.skillsconverged.com/FreeTrainingMaterials/tabid/258/articleType/ArticleView/articleId/596/Communication-in-the-Workplace.aspx

Make a clear point

When delivering your message you have to decide which parts are more relevant to each particular conversation. Removing unnecessary and irrelevant parts can make the conversation more interesting to follow. Body language, tone of voice and your appearance can be used to increase the chance of having an effective conversation with a customer or your superior. You can initiate a topic and attract more attention by talking enthusiastically, having a positive body language while looking smart.

Develop effective listening

You also need to develop good listening habits. This involves showing empathy when presented with other’s problems and worries and asking the right question to gain more information about the subject. Effective listening helps to extract important information from a seemingly casual conversation. Listening will help you to understand other people's requests, their needs and worries and therefore enables you to offer a better response and long term relationship. Effective listening also helps you to build up a better relationship in school and the workplace by understanding your friends, colleagues and managers suggestions, feedbacks and concerns. All these information can be used to improve your personal and professional skills and leads to increased productivity and long term success.

Tips for effective communication in the workplace:

1. Be clear about your objective and the purpose of the conversation. Ask yourself, what are you trying to achieve?

2. Ensure others have understood your point by asking for confirmation.

3. Make sure you have understood others by asking questions.

4. Get a written copy of agreed objectives for everyone involved in the meeting or project. This will reduces any remaining ambiguity about the aim and people’s responsibilities.

5. Be assertive. Don’t be pushed into something you don’t want to do.

6. In confronting situations, stay professional. Give feedback on attitudes but don’t attack personalities.

7. Non-verbal communication is as important as verbal communication. Pay attention to your voice, body language and appearance.

8. Walk the talk. Gain others respect and trust by taking responsibility for your actions and by implementing what you advise others to do.

9. Reflect on your conversations. Did you perform as well as you like? Did your point come across as clearly as you intended?

10. Train in areas where you need more confidence by using communication skills training and exercises.